Thread:Zannia/@comment-24360455-20131231023447/@comment-1321146-20131231083349

Well... It's a new device, so: Have you entered the password for your router into it, so it can connect to your WiFi? (Assuming you downloaded the app while connected to a computer).

Is it an iOS device? Android?

Can you log in on other devices?

Are you logging into a new account on the device, the same as on another already working device, or have you been completely unable to even select which of those login methods you want to use?

Can you take a screenshot?

Have you tried disabling your WiFi on the device (assuming it has a SIM card)?